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I'dliketoapplyforthisjobolanzapinewhatdoesitdoWhenothermethodsfail,orcustomersarelookingforaquickresolution,thephoneisstillthepreferredmethodofcommunication,eventhoughit’salsothecostliestforcompanies.TheKanasurveyfoundthatphonecallsthemostpopularwayoffilingacomplaint,followedbyemail.Despiteitspopularity,Twitterandothersocialmediaformsstillmakeuparelativelysmallportion(7percent)ofcustomercomplaints. |